Return Policy

Standard Return Policy

We will gladly refund merchandise within 14 days of original purchase.
Items may be exchanged within 30 days of original purchase.
Merchandise must be unworn, in its original condition, with the original packaging.
Items purchased at a discount of 40% or greater are final sale and cannot be returned or exchanged.
Special order items, family jewellery, custom jewellery, and items that have been altered in any way cannot be returned. This includes made-to-order items and items that have been resized or engraved.
Body jewellery is not eligible for return or exchange.
Custom Ring Builder rings are exchange only.
Shipping charges are non-refundable.
Purchases made through Flexiti are non-refundable and can only be exchanged.
Layaway deposits can only be refunded within 14 days of the original deposit.

If your purchase is eligible for a return or exchange, please visit your local Bogart's Jewellers location with the item, your receipt, and the original packaging. Find your nearest location.
Eligible items can be returned or exchanged at any Bogart's Jewellers location. This includes online purchases and purchases made at any Bogart's Jewellers location. (ie, if you make a purchase in Gander, the item can be returned in Grand Falls-Windsor).

If your online purchase is eligible for a return or exchange, please visit your local Bogart's Jewellers location with the item, your receipt, and the original packaging. Find your nearest location.
If you're unable to visit a physical location, orders can be shipped back to our head office for a refund. Please contact support@bogartsjewellers.com for assistance with this.

Free shipping in Atlantic Canada on orders over $99.
Free shipping in Ontario & Quebec on orders over $149.
Free shipping in all other provinces on orders over $199.
Shipping charges are non-refundable.
In-stock orders will be shipped within 1-2 business days.
Orders within Canada typically deliver in 7-14 business days, unless stated otherwise.